Return and Refund Policy

You may request a return or exchange if:

• The product is damaged or defective
• You received the wrong product
• The product has a manufacturing defect

To be eligible for a return:

• The request must be made within 3 days of receiving the product
• The item must be unused, unwashed, and in original condition
• All original tags and packaging must be intact

The following items are not eligible for return:

• Used or washed products
• Products damaged by the customer
• Items returned after the return period
• Clearance or discounted items (if specified)

If you receive a defective or incorrect product, we will arrange an exchange for the correct item, subject to product availability.

If the requested item is not available, we may offer:

• A replacement product of similar value, or
• A refund

Refunds may be issued in the following cases:

• The ordered product is out of stock
• The product cannot be exchanged
• The return request is approved by our support team

Refunds will be processed through the original payment method where possible.

Return shipping conditions may vary:

• If the return is due to our mistake (wrong or defective item), Z ZUHANA will cover the return delivery cost.
• If the return is due to customer preference, the customer may need to bear the return delivery cost.

For Cash on Delivery orders, refunds (if applicable) may be sent through:

• bKash
• Nagad
• Rocket

Customers must provide the correct mobile banking number for the refund process.

To request a return or exchange, please contact us with the following information:

• Order number
• Product name
• Reason for return
• Photo of the product (if damaged or incorrect)